Season Eight, Episode One

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Join Pierce Marrs and Steve Hayes as they recap the Season Premiere of Shark Tank Season 8 Episode 1.

Join ALL SIX SHARKS; Lori, Kevin, Mark, Robert, Daymond and Barbara to review:

– Fizzics

– Spoonful of Comfort

ISlide 

– Re Think

– Update on PrepExpert

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You can contact Pierce and Steve or comment by going to the “About Page”.  Or Call and leave a question or audio feedback at 615-59-COACH or 615-592-6224.

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“The Sales Moment; Issue #249″

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People don’t care what you know until they know how much you care.

This quote was credited to Theodore Roosevelt and has been used by many people to illustrate the power of empathy that is essential for building trust-based relationships.Good Listeners Wanted message on a notice board

Empathy is defined as the ability to understand and share the feelings of others.

Malcolm Gladwell provided a great illustration in his book The Tipping Point: How Little Things Can Make a Big Difference.

“If I hit my thumb with a hammer, most people watching will grimace: they’ll mimic my emotional state. This is what is meant, in the technical sense, by empathy. We imitate each other’s emotions as a way of expressing support and caring and, even more basically, as a way of communicating with each other.”

When you are communicating with someone, are you feeling his or her pain?

The only was this is possible is by what Stephen Covey calls emphatic listening.

In his best selling book The 7 Habits of Highly Effective People, Mr. Covey describes Habit 5 as “Seek first to understand, then to be understood.” Most people seek first to be understood. Instead of listening with deep empathy they are waiting for the other person to stop talking so they get their point across.

Emphatic listening is active and reflective. It requires you to be quiet and give the other person your undivided attention. Ask questions and be able to restate back to that person what you perceive they are saying.

Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place. ~ Daniel H. Pink

It is not easy and you must be intentional. However, genuine empathy can help you gain trust and cooperation while building deeper, meaningful relationships.

Have a great week!

“Grace and Lace” Interview with Rick and Melissa Hinnant

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Join Pierce as he interviews Rick and Melissa Hinnant, founders of Grace and Lace. In November of 2013 they walked into Shark Tank boasting sales of over a million dollars. After garnering a deal with Barbara Corcoran, they walked out of the Tank and have become her most successful investment thus far generating several million dollars in sales.

In this interview, Rick and Melissa share the events that led to the creation of their “accidental business”….a load of business wisdom and their heart for giving back.

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You can contact Pierce and Steve or comment by going to the “About Page”.  Or Call and leave a question or audio feedback at 615-59-COACH or 615-592-6224.

To Download this episode, Right Click and Select “Save As

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