Season Seven, Episode Eight

Podcast-SharkTank-4

Join Pierce Marrs and Special guest co-host Andy Traub as they recap Shark Tank Season 7 Episode 8.

Join Sharks Daymond, Lori, Kevin, Mark and Robert to review:

– AfreSHeet

–  Unshrinkit

– Grip Clean

– PolarPro

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You can contact Pierce and Steve or comment by going to the “About Page”.  Or Call and leave a question or audio feedback at 615-59-COACH or 615-592-6224.

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“The Sales Moment; Issue #240″

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In my life, I have observed people with an abundance mentality and those with a scarcity mentality. Those who live their life with an abundance mentality have more success and fulfillment than those who do not. Which one are you?abundance and scarcity

This reminds me of a Seinfeld episode where Elaine is in the restroom and realizes she is out of toilet paper. She asked the lady in the next stall if she can spare some and the lady responds, “No, I’m sorry. I can’t spare it. There is not enough to spare. I can’t spare a square.”

It’s easy to see that this lady suffers from a scarcity mentality. People like her believe there will never be enough. They are selfish and think small.

Stephen R. Covey described the scarcity mentality in The 7 Habits of Highly Effective People as follows:

They see life as having only so much, as though there were only one pie out there. And if someone were to get a big piece of the pie, it would mean less for everybody else. The scarcity mentality is the zero-sum paradigm of life.

An abundance mentality believes there is plenty out there for everyone. Dan Miller described this type of thinking as like having a candle and you share your light to start mine as well. You still have 100% of your candle but together we throw off even more light.

Click here to watch a short, impactful video that Dan Miller created to illustrate the Abundance Mentality.

Having an abundance mentality is not always easy but the joy that results from this type of thinking is so worth it.

Have a great week!

“The Sales Moment; Issue #239″

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You made the connection, asked the right questions, presented a viable solution and gained commitment. You did it! You have the order! What happens next?IMG_0073

I know you’re ready to move on to the next big deal but the sale does not end when you get the order. What you do after the sale will have a huge impact on your future relationship with that customer.

Many salespeople enjoy the thrill of the hunt but would prefer to leave the details to someone else. This could be a big mistake. Having a support team deliver the product is fine but you must stay in touch with your customer. Trust and rapport is a requirement to gain commitment but your future relationship begins after the sale.

Forgetting about them after you receive the order is a sure way to open the door to a competitor.

Here are three reasons you should never abandon your customer after the sale:

  1. Relationship building is easier when the pressure is off.

It is difficult to build a relationship in the presence of tension or stress. After you receive the order, the pressure is off and the lines of communication are open. This is a great opportunity to get to know your new client.

  1. It’s easier to keep a customer than find a new one.

One study states that 68% of customers leave because of poor attitude or indifference on the part of the service provider. 90% of upset customers can be retained with great customer service. It is much easier to keep a customer that find one to replace them. A little attention goes a long way. 

  1. It’s the right thing to do.

You owe it to your customer to deliver what you promised. They trusted you enough to give you their business. Provide great service and stay in touch after the sale. This is the only path to a continued relationship.

It may be tempting to move on to the next big deal but is it worth starting over every time? That is way too much work! Maintain a balance between existing customers and creating new relationships and enjoy the ride.

Have a great week!

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